Your satisfaction is our first priority at Colombia Goods. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 14 days of purchase. 

    • Orders placed on are eligible for return or exchange within 14 days of receiving the order.
    • While we do not issue refunds, we will gladly accept items eligible for return for online store credit or exchange.
    • Items must be returned in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition 



  • Please send us an email to with the following information:

    • Your Order number (appears on the top of the confirmation email)

    • Your name and address

    • A description of the fault on the item you are returning

    • If you wish to exchange it for a different item, have store credit, please include the name and quantity of the replacement item.